Return and Exchange Policy

At POMPELO, customer satisfaction is our priority. You may request a return or exchange within 14 days of receiving your order, subject to the following conditions.

Return & Exchange Conditions

Items must be unused, unworn, unwashed, and in their original condition.
All original tags and packaging must be attached.
Items must be free from any signs of use, damage, stains, odors, or alterations.
A valid order number or proof of purchase is required.

Non-Returnable Items

Returns or exchanges cannot be accepted for:

Items that have been used, worn, washed, or damaged after delivery.
Items returned without their original tags or packaging.
Gift cards or promotional items, where applicable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our Customer Support within 48 hours of receiving your order. We will review your request and provide an appropriate solution as soon as possible.

Refunds

Once your returned item has been received and inspected, you will be notified of the outcome. If approved, your refund will be processed using the original payment method whenever possible.

Shipping Fees

Customers are responsible for shipping fees when requesting a return or exchange for personal reasons, such as changing the size, color, or simply changing their mind.
POMPELO will cover all shipping costs if the item is damaged, defective, or an incorrect product was sent.
Original shipping fees are non-refundable unless the error was made by POMPELO.

Promotions & Sale Items

Items purchased during promotions or seasonal sales may be subject to different return and exchange conditions. Any applicable terms will be clearly stated at the time of purchase.

Important Notes

Product colors may vary slightly due to screen settings or photography lighting and will not be considered a product defect.
Please check the size guide carefully before placing your order, as selecting the correct size is the customer's responsibility.
To request a return or exchange, please contact our Customer Support team with your order number and the reason for your request.
POMPELO reserves the right to refuse any request that does not meet the conditions of this policy and may update this policy at any time. Any changes will be published on our website.