Shipping policy

At POMPELO, we are committed to delivering your orders safely and as quickly as possible through our trusted shipping partner, Bosta.

Shipping Coverage

We currently deliver to all governorates across Egypt, except North Sinai, which is temporarily unavailable for delivery.

Order Processing

* Orders are processed after confirmation.
* Orders are shipped during official business days only.
* Delivery times may be be affected during public holidays, peak seasons, or promotional campaigns.

Estimated Delivery Time

Delivery times are estimated from the date your order is shipped.

* Cairo, Giza & Alexandria: Within 48 business hours.
* Delta & Canal Governorates: Within 72 business hours.
* New Valley, Upper Egypt & Red Sea Governorates: Within 96 business hours.

Please note that delivery times are estimates and may vary due to circumstances beyond our control.

Shipping Fees

Shipping fees are calculated based on the delivery destination and will be displayed at checkout before your order is confirmed.

Cash on Delivery (COD)

Cash on Delivery is available for eligible orders across Egypt.

Shipping Information

Please ensure that your name, phone number, and shipping address are accurate and complete before placing your order. Incorrect or incomplete information may result in delivery delays or order cancellation.

Refused Deliveries

If a customer refuses to receive an order after it has been shipped for reasons unrelated to a product defect or an error on our part, the customer will be responsible for the full shipping charges.

POMPELO also reserves the right to refuse or restrict Cash on Delivery service for future orders in such cases.

Returns & Exchanges

Returns and exchanges are handled in accordance with our Returns & Exchange Policy. Shipping charges may apply depending on the reason for the return or exchange request.

Order Tracking

Once your order has been shipped, you will receive a tracking number to monitor your shipment until it is delivered.

For any questions regarding your shipment or order, please contact our Customer Support team, and we will be happy to assist you.